Privacy Policy

AUROXA GREEN ENERGY ("we", "our", "us"), the renewable energy division and franchise brand of AUROXA ENTERPRISE, is committed to protecting the privacy and security of the personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide Directly

• Your name, contact number, email address, and residential or business address.
• Electricity bill details and consumption data shared for solar feasibility assessment and subsidy eligibility.
• Documents such as Aadhaar, PAN, property papers, bank details, and photographs submitted for subsidy claims, loan facilitation, and installation projects.
• Communication you send to us through phone calls, emails, enquiry forms, or in-person meetings.

Information Collected Automatically

• Device information, browser type, IP address, and operating system.
• Pages visited, time spent on pages, referral source, and other usage data.

2. How We Use Your Information

• To respond to your enquiries and provide quotes, consultations, and project proposals.
• To perform site assessments and design solar energy systems for your premises.
• To prepare, submit, and process government subsidy applications (such as PM Surya Ghar and PM-KUSUM) on your behalf.
• To facilitate loans and financing through our partner financial institutions.
• To deliver installation, maintenance, and after-sales support services.
• To improve our website, services, and customer experience.
• To send you service updates and, where you have consented, marketing communications.

3. Legal Basis for Processing

We process your personal information based on your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business. Where consent is required, you may withdraw it at any time.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Government agencies and authorities for the sole purpose of processing subsidy claims and scheme registrations.
• Partner financial institutions and lenders to facilitate financing.
• Authorized service providers, installers, and technical partners engaged to deliver our services.
• Regulatory authorities when required by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

7. Your Rights

• Access a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behaviour. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some parts of the website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites, such as government portals and partner platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party website you visit.

10. Children's Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: help@auroxagreen.com
• Phone: 033-45397022
• Address: 2/13, Ashoknagar Bazar, Tollygunge, Kolkata - 700040 (Near Tollygunge Metro)